Orders placed by 3:00pm, Monday thru Friday, typically ship out the same day. If we have a question regarding your order, we will email or call you as soon as possible.
FLAT RATE SHIPPING:
The flat rate shipping option may be shipped by varying methods depending upon the shipping destination and size/weight of the order. These may include but are not limited to: USPS Priority Mail, USPS Parcel Post, USPS First Class Mail, UPS Ground, or UPS Sure Post. The estimated delivery time when flat rate is selected is 2-7 business days, with 90% of orders being delivered in under 5 business days.
UPS: Standard Ground orders can be shipped by UPS with a Flat Rate of $6.00 (baskets excluded). UPS cannot deliver to a PO Box.
Expidite fees are available at additional costs.
USPS: For ground or expidited orders... cost for shipping USPS is based on the weight of your order and if you choose to expidite.
PLEASE NOTE: USPS "Parcel" does not provide tracking information or guaguarantee time of delivery. Typical ground shipments from our Minneapolis facility to any continental US location are received in 2-7 working days.
We include in the order confirmation e-mail, the ship date and tracking number so you can easily track your order. USPS "Parcel" does not provide a tracking number unless you pay for Express Mail.
Air shipments are available at additional costs, (see shopping cart for details when checking out). For orders going to destinations outside the USA, expect delays in the arrival of your order due to your country's customs procedures, extended travel times, and other possible delays due to added security measures, all of which are beyond our control.
** For basket cost, see shipping information under specific basket description.
PROCESSING TIME :
Most orders will go out the same day they are received depending on availability of the items you want, their weights and colors. We will email or call you if we have questions. Orders that come in late in the afternoon are not guaranteed to go out that same day.
PAYMENT METHODS :
We accept Mastercard, Visa, Discover, and American Express credit cards as on-line payment methods. Your credit card does not get charged until your order is picked, packed and ready to ship.
You may also pay for your order by check or money order. If you pay by check, your order will not be sent until we have received your check in the mail and verified that it has cleared through our bank. Mail check orders that are older than 14 days will be automatically cancelled by us without further notice.
RETURN POLICY :
Your satisfaction is very important to us. If you are unhappy with your purchase, please e-mail our Customer Service Department or call us at 763-593-7690 Monday through Friday, 10am to 5pm Central Time. For returns and exchanges, please e-mail or call us at 763-593-7690 for a Return Merchandise Authorization (RMA) number.
You must repackage the unused item in its original box with the packing slip and ship your item prepaid to the following address (we cannot accept COD deliveries):
Gotta Go, Gotta Throw, Inc.
1200 Mendelssohn Ave., Ste. 200
Golden Valley, MN 55427 USA
For your protection, please use RPS, UPS, or Insured Parcel Post for shipment. A Call Tag will be issued at our expense if the problem is a result of an error on our part.
Please note: Items must be in resellable condition (New) to be eligible for refund. Used items will not be credited.
WEIGHT OPTION - Discs
If we do not have the "exact" weight of golf disc you are requesting, it is our policy to ship within 3 grams of the specified weight.
We encourage all customers to add notes to their order if you have specific weight requests and include instructions for how we should proceed if we can not meet the request.
PICTURES - DISCS, etc.
The pictures on our website are just "sample" pictures.
COLOR Option - DISCS
We do our best to provide you with the color choice you request for your golf disc but our priority is weight, then color. If you request a Champion Monster, 168g - blue and we only have a 168g-Red, we will ship you the 168g-Red.
* If you select a color and do not want us to deviate from that at all, please make a note of that in the "comments section" in the shopping cart when checking out. .... We encourage all customers to add notes to their order if you have specific color requests and include instructions for how we should proceed if we can not meet the request.
DYED - DISCS
Because dyed discs come in many different color combinations and style/patterns are constantly changing, the pictures on our website are just "examples" of the dyed disc.
* We encourage all customers to add notes to their order with specific requests and include instructions for how we should proceed if we can not meet the request.